Managed IT and cyber security for regulated firms in Riyadh and KAFD
Managed IT and cyber security for regulated firms in Riyadh and KAFD
An IT AMC from Cre8 IT (Create IT) looks after your helpdesk, devices, network, servers, Microsoft 365 and cyber security for a fixed monthly rate, with 24/7 emergency support and an office in Olaya, Riyadh.
An IT annual maintenance contract (AMC) is an agreement with an IT company to look after your systems for a fixed fee, instead of paying for each call-out. Our flexible AMCs come with 24/7 emergency support at a fixed monthly rate tailored to your requirements, frequency and budget.
Our engineers take proactive responsibility for your network, hardware and software, connected devices, virus removal, backups and recovery, and contingency planning. If something does go wrong, a qualified technician resolves it in person or remotely through our helpdesk phone line and ticketing system.
Every AMC is tailored to your organisation. These are the areas our contracts usually cover.
Reach us by phone or through our ticketing system. Every request and incident is logged, tracked and reported through our ITSM service desk.
We watch and maintain your systems and apply updates, so problems are fixed before they slow your team down.
Laptops, desktops, network, servers and connected devices, kept updated and working as one set-up.
User accounts, Teams, SharePoint and licences managed by a certified Microsoft Partner, plus support for Citrix environments.
IP phones, access control and the office network, looked after by the same team as the rest of your IT.
EDR and antivirus, endpoint security posture management, identity threat detection and response, a SIEM and security awareness training for your staff.
Many of the IT problems organisations face today start as security problems: a phishing email, a stolen password or an unpatched laptop. Our AMCs can include a full managed security stack, run by the same team that runs your IT.
If SAMA’s Cyber Security Framework, the CMA’s guidelines or the NCA’s ECC apply to you, the same service produces the records reviewers ask for. See IT for firms in KAFD and our guide to choosing an IT provider in Saudi Arabia.
We review your current IT, devices and security, and agree what your AMC should cover.
We document your set-up, fix anything urgent and put our monitoring and security tools in place.
A remote helpdesk for everyday issues, with scheduled on-site visits or a dedicated on-site engineer if you need one.
Regular reviews of tickets, risks and upcoming changes, so your IT keeps up as your organisation grows.
Our Riyadh office is at Olaya Towers. For a CMA-licensed financial firm in Riyadh, we set up a new office from the server and network to laptops, IP phones and access control, and we now manage the whole office under an AMC, including Citrix, Microsoft 365 and office security.
Who a Saudi organisation must tell after a cyber incident (SAMA, the CMA, the NCA and SDAIA), how fast, and what to prepare now.
7 min read · Reviewed 30 September 2026
An IT annual maintenance contract is an agreement with an IT company to support and maintain your IT for a fixed fee over the year, instead of paying per call-out. A Cre8 IT AMC covers your helpdesk, devices, network, servers and Microsoft 365, and can include managed cyber security.
Yes. Our Riyadh office is at Building 3074, Level 29, Tower B, Olaya Towers, Prince Mohammed Bin Abdulaziz Road. Depending on your AMC, you get remote helpdesk support, scheduled on-site visits for the duration you choose, or a full-time engineer embedded in your team.
It depends on the number of users, devices and sites, how much on-site time you need and whether managed cyber security is included. We charge a fixed monthly rate tailored to your requirements, so tell us about your organisation and we will send you a free estimate.
Yes. Our AMCs come with 24/7 emergency support, so you can reach us when something breaks outside office hours.
Yes. We can include endpoint detection and response (EDR) and antivirus, endpoint security posture management, identity threat detection and response, a SIEM and cyber security awareness training, run by the same team that supports your IT.
Tell us how many people and devices you have and how you work, and we will propose an AMC that fits.